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Providing Unequaled Support For Your Undercar Service Equipment Investment
Dedicated to Undercar Equipment Service
Hunter Service Representatives provide installation of new equipment, warranty
service for new products and continued service for the life of Hunter equipment.
They all maintain over $30,000 in parts inventory to enable them to perform
one-stop service. Hunter Service Representatives thoroughly train customers
on new equipment operation. This comprehensive support may include several
on-site visits to ensure that technicians fully understand how to operate and
maintain their new investment. Thirty days from the date of equipment installation,
a follow-up visit will take place to assure that training and installation of this
important investment has met the expectations of the business owner and
equipment operator.
Same-day or Next-day Emergency Service is the Rule, Not the Exception
In most cases, the Hunter Service Representative is within a three-hour drive of every customer.
If an emergency call is received in the morning, it is commonly handled that afternoon. Calls
received late in the day are handled the next day. Three-day service is considered unacceptable,
not average.
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Mike Willard - Winter Park, FL - With Hunter Since 1984
“My furthest customer is about 45 minutes away.
I have my messages forwarded to my cell phone, so
I can talk to customers when they call. If I get a call by 2:00 p.m.,
75% of the time I can get there the same day… for sure the next day.” |
Self-motivation Makes a Difference in Service
Hunter’s Technical and Training Team is unique and unequalled to the industry. Each
of our Service Representatives are a business owner just like you. They have a vested interest
in providing timely professional service at reasonable rates and must maintain high customer
satisfaction. As a result of this business to business approach, each Hunter Representative is
motivated to provide unequalled support of your investment throughout its life.
Hunter Engineering Deploys the Largest Service Force in the Industry, With More Than 300 Highly Qualified, Independent Representatives
Low Turnover Adds up to a More Experienced Service Force
Because of this business to business approach, Hunter Technician and Training Team members
have a low turnover rate. Among those past their first year of service, the average is more than
seven years, with many in the 20-year category.
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Bob Fladung - Rogers, MN - With Hunter Since 1972
“Even years ago, the initial training was excellent.
When a new product comes out, the Training Center has
a session for the reps in our region. It's very hands-on
learning. Also, I've been ASE-certified for over 20 years.” |
Service Representative Training Never Stops
For new service representatives, an extensive training program begins with a four-week technical
session at the Hunter Technical & Training Center in Bridgeton, Missouri. This is followed by
one week of in-field training gaining valuable real-world experience, then back to Bridgeton for
another three weeks of mechanical training.
Hunter is constantly working to improve the quality and level of service. Through semi-annual
service training meetings, service representatives keep up-to-date on new equipment with
advanced training in Troubleshooting, New Product Operation, Training Techniques, Software
Orientation and Special Accounts Programs.
The Hunter Technical & Training Center
Hunter’s Technical & Training Center is located on the Bridgeton, Missouri headquarters campus.
It has a dozen training bays, fully-equipped classrooms and a faculty of ASE certified instructors/technicians.
Every Hunter Service Representative begins with an eight-week training program at the Bridgeton Center.
Regional Training Centers Located Across the Country
Hunter's nationwide network of Regional Training Centers offers additional support for service
representatives. The ASE-certified instructors/technicians provide training on every new Hunter product.
Hunter Super Service Center
The Service Center provides over 5,100 parts and accessories
to support Hunter Service Representatives and customers. Extended operating hours, from 7 a.m. to 6
p.m. (Central Time), accommodates order processing from all time zones.
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Its centralized location provides regular and overnight service;
currently shipping 350-500 packages per day. Emergency parts orders can be shipped overnight to any
place in the “lower 48” states.
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Hunter Makes it Easy to Get the Information You Need.
For more information about a Technical & Training career with Hunter,
call toll-free: 1-800-448-6848
Or contact the Director of Human Resources,
11250 Hunter Drive
Bridgeton, MO 63044
employment@hunter.com
Click
here to see our current job listings on Monster.com |
